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TERMS AND CONDITIONS

Last Updated On [18th of November 2022], Version 1.2
Betive.com (the “Website”)

PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS.

IF YOU ARE UNDER 18 YEARS OF AGE OR UNDER THE LEGAL MINIMUM AGE TO GAMBLE IN YOUR COUNTRY OF RESIDENCE (WHICHEVER IS HIGHER) OR YOU DO NOT HAVE LEGAL CAPACITY TO CONTRACT WITH US PLEASE LEAVE THIS WEBSITE IMMEDIATELY.

These Terms govern the use by you, the end user (the “User” or "you"), whether as a visitor or as a holder of a registered account (“Account”), of the service provided by Prozone Limited (the “Operator” or “the Company”) and available at the Website howsoever accessed, including but not limited to via desktop, mobile or tablet, and constitute a legally binding agreement between the two parties.

THE OPERATOR

The Website is operated by Prozone Limited. The Operator is licensed in Malta and regulated by the Malta Gaming Authority (the “MGA” or “Authority”), pursuant to the licence number MGA/B2C/908/2021, issued on 29 October 2021 for Type 1 casino games and Type 2 fixed odds sports betting games. 

The Operator has its registered office at the Block 6 Level 2, Triq Paceville, St Julians, STJ 3109, Malta.

All bets or wagers (“Bet”) placed on the Website by Users are subject to the jurisdiction of Malta.

1. ACCEPTANCE OF TERMS

1.1 These Terms and Conditions of Service, the terms of any policy incorporated herein, and the Rules are collectively referred to as the “Terms”. These Terms govern the use of the Website by Users. Throughout this agreement, terms such as “our”, “we”, “us” shall refer to the Operator, while the terms “you”, “yours” and “your” will refer to the User.

1.2 By registering for an account with us, participating in the games, downloading any software application from us (as further described in Section 2.2 below) or using the Website in any way, you are indicating that you understand and accept these Terms, and are authorised and able to accept these Terms. 

1.3 You may not access or use the Website if you do not accept the Terms. You may not modify these Terms. If you do not agree to these Terms please leave the Website immediately. Declining to accept these Terms means you will be unable to place any Bets or participate in any games or use your Account.

2. OTHER LINKED TERMS AND RULES

2.1 Acceptance of these Terms entails your deemed acceptance of the following, as they may apply to you, as may be updated from time to time in our sole discretion; which by reference are incorporated within these Terms:

• Casino Game Rules (accessible from within each game)
• Bonus Terms and Conditions
• Privacy Policy

2.2 These Terms also apply to:

(a) the content, materials, information, results, scores, statistics, fixtures, documents, graphics and images made available on or from the Website ("Content");

(b) any content, materials, information or documents that you may upload (including any comments that you send or post to any message boards or user blogs) on the Website ("Postings"); and

(c) any software that you may need to download and/or use in order to place a Bet or play casino games, including mobile applications, together with the content included, any associated documentation, and any application program interfaces, license keys, and patches, updates, upgrades, improvements, enhancements, fixes and revised versions of any of the foregoing ("Software"). Sometimes you will download the Software directly from us, and sometimes you will download Software from a third party, such as a game developer, but in either case, your use of the Software is subject to these Terms; and

(d) any casino or other games that you may play on or through the Website (“Games”).

3. LANGUAGE

3.1 The original version of the Terms is in the English language. If we provide these Terms translated in different languages, or any other Terms or policies, these will reflect the same principles as the English version.

3.2 If there are any differences or ambiguities between the Terms offered in English and other languages, the English language version shall prevail.

4. CHANGES TO THE TERMS

4.1 We reserve the right to update, modify or amend these Terms (and any additional rules or policies) at any time, and we will post a notice on the Website of any material changes. We will notify you in advance of these changes. 

4.2 Any material changes to the Terms will require your acceptance, after which they shall take immediate effect. You will not be allowed to play until you accept the updated Terms.

4.3 If you reject the changes to the Terms, you will not be allowed to Bet, but you will be allowed to withdraw your available withdrawable balance.

4.4 The User is responsible for reviewing these Terms on a regular basis.

4.5 We also recommend the User to print out or otherwise save a copy of these Terms. The date first written above in ‘Last updated’ shall reflect the date upon which these Terms were last updated. A User may, upon request, be provided with earlier versions of these Terms.

5. DESCRIPTION OF SERVICE

5.1 The Website provides Users with a wide range of casino gaming products to place Bets on (the “Services”).

5.2 Access to the Website is permitted on a temporary basis, and we reserve the right to, with or without notice to you: (1) modify, suspend or terminate your access to the Website, Services and/or Software for any reason without liability; and (2) interrupt the operation of the Website, Services and/or Software as necessary to perform maintenance, error correction, or other work; and (3) if the need arises, we may suspend access to the Website, or close it indefinitely. We shall endeavour to provide you with prior notice in advance if it is reasonably practicable to do so. We will not be liable if for any reason the Website is unavailable at any time or for any period but this shall not, of itself, preclude us from returning to you any money that is properly due to you. We will not be liable for any loss whatsoever arising from the cancellation of any Service.

5.3 We may refuse offers/Bets, terminate your Account, delete any Content and/or prohibit you from using or accessing the Website or Service (or any portion, aspect or feature of the Service) and return any money that is properly due to you at any time in our sole discretion and where reasonably practicable to do so, with notice if:

• you are in breach of any of these Terms or we have a reasonable suspicion that a breach may occur, in which case, we may determine that your Winnings, if any, will be forfeited, removed or recouped by us;
• you refuse or fail to comply with any reasonable request by us to provide further information in relation to you, including, but not limited to information regarding your identity or source of wealth;
• we consider or reasonably suspect that you have used, or intend to use, the Website or Services in a fraudulent, unfair or bad faith manner or for illegal and/or unlawful or improper purposes;
• we are required to do so in order to comply with our legal and/or regulatory obligations; or
• we consider that the continued use of our Website or Services by you will, or is reasonably likely to, cause us and/or you material financial risk, harm or loss.

5.4 You shall not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

5.5 We may choose to offer technical support for Software from time to time in our discretion. Such technical support may require that we remotely access your personal computer or device on which the Software is installed (“Device”). Also, if and when we update the Software or deploy patches, updates, and modifications to the Software, we may do so through remote access of your Device without your knowledge. You hereby consent to these activities. You acknowledge that if we cannot remotely access your Device, then the Software may no longer work, and this may prevent you from participating in and receiving our Services. Our access to your Device will be limited only for purposes of providing support or updating the Software, and is governed by the terms of our Privacy Policy.

6. CONDITIONS FOR ACCOUNT REGISTRATION

6.1 IF YOU ARE UNDER 18 YEARS OF AGE OR UNDER THE LEGAL MINIMUM AGE IN YOUR COUNTRY OF RESIDENCE (WHICHEVER IS HIGHER) OR YOU DO NOT HAVE LEGAL CAPACITY TO CONTRACT WITH US PLEASE LEAVE THIS WEBSITE IMMEDIATELY. 

6.2 By accessing, registering or using our Website, registering and opening an Account with us and for participating in and using our Services and using our Software, you confirm, warrant and represent to us that you:

• are a natural person;
• are at least 18 years of age or the legal minimum age in your country of residence (whichever is higher) as is applicable under the relevant legislation in the jurisdiction from which you are accessing the Website and using our Services and our Software; and
• have the legal capacity to take full responsibility for your own actions and can enter into a binding agreement with us; and
• are personally assigned to the email address submitted during your Account registration; and
• are registering personally, and not on behalf of anyone else. A User or group of Users working together in any fashion (also known as a “syndicate”) will not be accepted; and
• will open only one Account and will not attempt to register multiple accounts on any individual brand in any circumstances.

6.3 IT IS EACH USER’S RESPONSIBILITY TO ENSURE THAT THEY COMPLY WITH THEIR OWN LOCAL LAWS WITH REGARD TO BETTING AND GAMING, BEFORE OPENING AN ACCOUNT OR PLACING A BET ON THE WEBSITE. THE OPERATOR DOES NOT ACCEPT LIABILITY FOR ANY BREACH BY THE USER OF THE APPLICABLE LOCAL OR NATIONAL LAWS OF THEIR STATE OR COUNTRY OF RESIDENCE. We reserve the right (but have no obligation) to monitor the location from which you access Services, and we may block access from any Prohibited Jurisdiction (see below).

6.4 By accessing registering or using our Website or registering and opening an Account with us or participating in and using our Services or our Software, you confirm, warrant and represent to us that:

• you will not use, access or register on our Website or register or open an Account with us or participate in or use our Services or our Software, at any time, if you are a citizen of a nation state that prohibits its citizens from participating in online gambling and/or online gaming (regardless of their location); and
• you will not use, access or register on our Website or register or open an Account or participate in or use our Services or our Software whilst located in any jurisdiction which prohibits online gambling and/or online gaming and/or the use of, access or registering on our Website, the opening of an Account or the participation in or use of our Services or Software.

The Prohibited Jurisdictions include, but are not limited to: Afghanistan, Albania, Algeria, American Samoa, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bosnia and Herzegovina, British Indian Ocean Territory, Bulgaria, Burkina Faso, Cambodia, Cayman Islands, China, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Eritrea, Estonia, Fiji, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guam, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macau, Mali, Martinique, Morocco, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestine, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Switzerland, Syria, Tanzania, Turkey, U.S. Minor Outlying Islands, Uganda, Ukraine, United Kingdom, United States, United States Virgin Islands, US Minor Outlying Islands, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zimbabwe, Province of Ontario (Canada).

6.5 If you are found that any of these requirements are not met at any time, we reserve the right to refuse your registration or close your Account.

6.6 We have the right to refuse your registration or close your Account at our discretion, however in such cases we will honour any contractual obligations already made (subject to these Terms).

6.7 All games, both with money and for fun, with themes from Universal Studios, such as Frankenstein and Scarface, are prohibited from all areas not included in the jurisdictions listed below and all transactions with games that are not permitted are invalid: Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Denmark, Estonia, Finland, Georgia, Greece, Iceland, Ireland, Israel, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Russia, San Marino, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Turkey, Germany, Ukraine, Hungary, Belarus and Austria.

7. ACCOUNT REGISTRATION AND USE

7.1 You can register with us by clicking on ‘Join’. A registration form will appear. You will require to fill in all mandatory personal details, which you cannot skip: 

• full legal name;
• date of birth;
• current address;
• a valid email address that you control;
• a valid phone number that you own;
• username; and
• user password of your choice, which must have at least 8 alpha-numeric characters, including one special character. For your security, we recommend that you do not use personal words associated with you, such as your name, nickname, name of your pets or birthday.

7.2 Once you provide all the mandatory details, you must validate your email/phone number by following the instructions we sent to your registered email/phone number. Once you’ve validated your Account, your registration is completed.

7.3 To register and play on the Website, you must comply with the "Conditions for Account Registration" set out in section 7 above. Without limitation, Users must be at least eighteen years of age, or have reached the legal age required for gambling in your jurisdiction, whichever is greater, and have the capacity to enter into a binding agreement. Any winnings in an Account that is identified by us as having been improperly opened or used by someone under the age of 18, or otherwise illegally, shall be forfeited and the Account closed.

7.4 You must maintain your Account details up to date. You must ensure all details provided by you are correct, complete and up to date, and must inform us immediately of any changes to your details. As a registered user, you can update your settings by logging into your Account and clicking “Personal Details”.

7.5 You are responsible for the security of your username, password, Account information, registered email address and the security of any personal computer or Device on which you access your Account with us. You must keep this information secret and confidential by all means and at all times. We will never ask you to provide us with your password. You acknowledge that we are not responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of Services or your Account. If at any time you feel a third party may be aware of your Password you should change it immediately via the Website. 

7.6 If you forget either your password or username, you can visit the Website and use the ‘forgot password’ function, or email us for help.

7.7 Any attempt to gain unauthorized access to our systems or any other user’s Account is subject to civil and/or criminal prosecution and will result in immediate termination of your Account and forfeiture of your Winnings.

7.8 Users may open only one Account on the Website and only one Account is allowed per household and per IP address. Any duplicate and/or linked Accounts that are identified will be refused, suspended or closed. If the Operator identifies duplicate or linked Accounts that in the Operator's sole discretion have been created with the intention of gaining additional bonuses, circumventing any Account limits (including Bet, deposit and other wagering limits), or to gain any other unfair advantage, then the Operator reserves the right to void all Bets placed in all duplicate and/or linked Accounts (including a User’s primary Account). To the extent such voiding of Bets results in a negative balance in any Account, the Operator reserves the right to set-off such negative balance against any positive balance remaining in any duplicate and/or linked Account.

7.9 You are responsible for all Bets placed through your Account and any other activities taking place on your Account. Any Bet will stand if your Username and Password have been entered correctly, subject to there being sufficient funds in your Account. 

7.10 You are not allowed to share your Account with another individual, to co-own an account or to allow someone else to use your Account to act on your behalf. You are responsible to ensure that no other person accesses your Account. You must immediately notify us of any unauthorized use of your Account or identification or payment methods.

7.11 It is prohibited for a User to sell, transfer and/or acquire accounts to/from other Users.

7.12 While using our Services you must conduct yourself in a lawful and respectful manner in accordance with our rules of conduct below. We may temporarily or permanently ban users who violate these rules, or who abuse email communications or support communications, at our sole discretion. We reserve the right to disable a player’s ability to upload profile photos or edit their username at any time.

• Profanity, obscenities, or the use of asterisks or other “masking” characters to disguise such words, is not permitted.
• You may not use or upload obscene, lewd, slanderous, pornographic, abusive, violent, insulting, indecent, threatening and harassing language of any kind, as determined by us in our sole discretion.
• Service usernames will be displayed as ‘Your Name’; impersonating other players is not allowed.

• You may not attempt to impersonate or deceive another user for the purposes of illicitly obtaining cards, passwords, Account information etc. (aka “scamming”).

8. ERRORS, CANCELLATION AND FRAUDULENT USE

8.1 We reserve the right to cancel any games at our discretion and in such cases, we will refund to your Account the amount of any accepted Bets. We cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions (including the announcing, publishing or marking of prices, paytables or results other than those intended), or Bets being accepted that contravene these Terms. We will make every reasonable effort to investigate and take action to rectify them promptly and fairly. In cases where a Bet has been accepted at an incorrect price, we reserve the right to void the Bet, even after the Bets have been settled. 

8.2 We cannot be held responsible for any typing, human, software or palpable error in relation to any product or information provided on the Website. We shall void any Bet where such Bet has been placed in circumstances where we consider, at our sole discretion, that such an error has occurred, even after the Bets have been settled.

8.3 We are not responsible for the accuracy of odds, prices or other information displayed on third-party or affiliate websites and we accept no liability in the event of odds or other materials being displayed incorrectly or otherwise in error on such third party websites.

8.4 Whilst we make every attempt to ensure that any Content used on the Website is accurate, such Content is subject to error and may not always be 100% accurate. Content on the Website may therefore vary significantly from content in relation to the same event on other media sources. In agreeing to these Terms, you expressly acknowledge and agree that Content may be inaccurate and subject to error, the Content is not intended to amount to advice or recommendations and is provided for information purposes only. Content should not be relied upon when placing Bets, which are made at your own risk and discretion. You further agree that under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any losses or harm of any kind resulting from the use of any Content posted, emailed, transmitted or otherwise made available on the Website.

8.5 We shall not be held responsible for losses from any technical errors where Bets were offered, placed or accepted which otherwise would not have been, including situations where Bets were placed on suspended, cancelled or closed markets. We will refund your Bet amount to restore your Account balance to the same state prior to the occurrence of the technical error. 

8.6 Should you become aware of an error, mistake or omission, you must notify us immediately. You are not allowed to exploit an error, bug, fault or loophole in your use of our Services either in your advantage or to our disadvantage and/or other players.

8.7 You are prohibited from using software or devices that distort normal game play or allows you to play without human intervention (e.g. Bots), and/or make automated decisions. We are allowed to take measures to prevent this.

8.8 In the interests of fair gaming, equal, zero or low margin Bets or hedge betting, through one or more Accounts, whether on this Website or any other of our Websites, shall all be considered irregular playing patterns for bonus play-through requirement purposes. Irregular play may also include, but is not limited to, placing larger Bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus. Players deemed, at our sole discretion, to be adopting a low risk betting strategy to clear wagering may have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black.

8.9 If, in our reasonable discretion, we determine that a User has engaged in fraudulent, unlawful, dishonest or improper activity (including, without limitation, the provision of false or deliberately misleading information or bonus abuse), we reserve the right to immediately terminate or deny a User access to their Account. In such event, all Account balances (including both deposits and any winnings and bonuses) and any paid winnings shall be forfeited to us and we reserve the right to disclose information (including the identity of the User) to applicable parties including but not limited to; the Authority, banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such User. 

8.10 We are committed to ensuring the integrity of sport and to participating in efforts to identify and eradicate match fixing. As such, notwithstanding any other term of the this Agreement, or any provision of the applicable Privacy Policy, by placing a Bet on the Website, you expressly acknowledge and agree that we at all times reserve the right in our sole discretion to report Irregular Betting Activity to such authorities, agencies, commissions or associations (or their respective agents) as we deem appropriate, in order to enable identification of irregular activity and to support appropriate investigations. “Irregular Betting Activity” means activity that, in our sole assessment, deviates from expected betting patterns and includes, without limitation: (i) an unusual and significant number of Bets originating from the same geographic region or through linked accounts; (ii) a User continuing to place Bets at any price in the face of a steady reduction in the applicable odds; and/or (iii) any other indicator or pattern assessed by us as indicative of potential match fixing. 

8.11 We reserve the right to terminate any matches/events which have been suspended indefinitely and restore your Account balance to its state prior to your participation.

8.12 We reserve the right to stop providing a game on our Website for any reason whatsoever without a warning or explanation.

8.13 Any attempt to defraud through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment, will result in immediate termination of your Account, forfeiture of Winnings, and pursuit of civil litigation and/or criminal prosecution. We are not liable for any loss caused by any unauthorized use of your payment card or other method of payment by a third party in connection with the Services. You must promptly notify us of any changes to your credit card account number, its expiration date and/or your billing address, or if your credit card expires or is cancelled for any reason.

8.14 The Company reserves the right to terminate and/or change any games or events being offered on the Website, and to refuse and/or limit Bets. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of the Service when playing. If you play a game with real money, the money will be drawn from your Account instantly. In the event of a system malfunction, all Bets are void. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount bet in the game to you by crediting it to the User’s Account.

9. MISCARRIED AND ABORTED GAMES

9.1 Communication errors do occasionally happen. Bets are confirmed only when received on our servers. Should there be a break in communication after a Bet has been placed and it has been received on our servers it will still be considered to be valid and your position will be restored in the game. You will be informed that it has been accepted once communication is re-established at which time the Bet may have been already utilised. You will receive information about the outcome of the Bet placed. If the Bet is not received on our servers then it will not stand, the Bet amount will not have been taken from your Account and your game session will be terminated.

9.2 If a Game is started but fails or produces an inexact result due to a breakdown of the Game account management software and/or of the Game and/or of the random number generator, all Bets and winnings coming from that Game will be cancelled and the game account balance will be restored to its position prior to the start of the Game.

9.3 If there is an interruption in your internet connection or a failure of your hardware while you are participating in Live Casino which cannot progress without your continued participation, the system will attempt to restore your session to the moment prior to the disconnection. Should you remain disconnected for longer than two (2) minutes, you will be removed from table and the outcome of your Bet will be determined based on your last accepted play before the disconnection. 

9.4 If a live match/event is officially suspended, we will retain your Bets until such suspension is lifted. Should a live match/event become officially cancelled, we will terminate the event from the Website and refund the amount of your Bets to your Account within a reasonable time not exceeding 72 hours.

10. ACCOUNT VERIFICATION

10.1 We are obliged to comply with applicable Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) legislation for the time being in force. The Operator reserves the right at any time to request satisfactory identification documents from the User for verification purposes. We reserve the right to use third party verification services, including credit reference agencies to authenticate your Account information and identity, and to conduct any necessary checks relating to potential fraud, responsible gaming and affordability or to ensure compliance with our anti-money laundering protocols and obligations, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. For more information you may refer to our Privacy Policy. 

10.2 We are obliged to conduct a Know-Your-Client process by requesting identification documents should your total cumulative deposits and/or withdrawals hit the €2000 threshold, whichever is the earliest (the value can be calculated either on a daily basis taking into account all deposits effected since the establishment of the business relationship or on the basis of a rolling period of 180 days). 

10.3 Acceptable forms of proof of age and identity can include a valid Government-issued photographic identity document such as a national identity card, passport, driver’s licence, etc. 

10.4 Valid proof of address for verification purposes constitutes a utility bill, any official government correspondence and/or a bank statement showing minimum 30 days transactions, and dated within 90 days of the document being delivered. Mobile phone statements are not accepted.

10.5 If we are unable to verify your age, you shall be asked to supply satisfactory identification documents for verification purposes and your Account shall remain suspended until we are satisfied that you are over the age of 18 years old or the minimum legal age in your country of residence (if higher) . We reserve the right at any time and at our sole discretion to reject verification documents provided and/or request further verification documents be submitted in order to satisfy our verification obligations. Any winnings in an Account that is identified by us as having been improperly opened or used by someone under the age of 18 or the minimum legal age in your country of residence (if higher) shall be forfeited and the Account closed. 

11. DEPOSITS

11.1 You may not participate in any Service unless and until you have deposited sufficient funds into your Account. We do not allow Accounts to reach a negative balance and we do not provide credit services.

11.2 You shall not treat us as a financial institution nor expect interest on your deposits.

11.3 To deposit funds in your Account you must choose a method of payment provided on our Website and provide all of the information requested on screen. We do not accept deposits through any other means, such as cash or cheque. Your deposits can be limited to any deposit limits in effect and to the minimum amount as may be applicable per deposit method. The processing time for your deposits are dependent on the speed of the payment service provider. The deposit methods are described in the Payment section of the website.

Company reserves the right to charge additional fees on your deposits.

11.4 You are only permitted to deposit funds into your betting Account using a payment method that is held solely or jointly in your own name. In the event that you make a deposit from a payment method held jointly in your name, you hereby confirm, warrant and represent to us that you have sought the permission of the other named account holder(s) before making the deposit. If we detect or are made aware of any deposits made otherwise than in accordance with this clause, we reserve the right to withhold such funds and any winnings accrued therefrom until we have carried out such due diligence and verification checks as reasonably deemed necessary.

11.5 Each deposit method requires a minimum deposit amount. You will not be able to deposit less than the minimum amount in your Account. Any charges related to the chosen deposit method are displayed on screen before you finalise a deposit. We currently do not charge any fees on deposits, but you may incur charges which are imposed by third parties, such as your bank, payment and financial institutions, and you are fully liable for these third party charges. The maximum amount of one deposit depends on the payment method. You can also review the deposit limits per payment method from Payments & Security tab..

11.6 If any deposit is charged back or is otherwise uncollectible for any reason, any and all winnings generated from Bets conducted in such Account from the time of the applicable deposit until its reversal or the date when it is determined to be uncollectible shall be invalidated, forfeited and deducted from your Account balance. In addition, the amount of the initial failed deposit will be invalidated, forfeited and deducted from the Account balance. In the event that, following such deductions, your Account balance is in a negative balance, you expressly acknowledge and agree that such negative balance shall constitute an incontestable debt payable by you to us, due and payable immediately. You expressly acknowledge and agree that, in the event of non-payment of such debt, we may assign such debt to one or more collections agencies, who shall have the legal right to pursue such assigned debt using any or all available legal remedies. Note that following the assignment of such debt to a collections agency, the resolution of such debt and any legal processes associated therewith are not within our control and must be negotiated or resolved directly with such collections agency.

11.7 Whenever bonus funds are issued as part of any promotion or otherwise, they are credited to a User’s bonus funds Account wallet. This is a separate wallet from a User’s real money Account balance and does not constitute withdrawable funds. A User’s real money Account balance will always be used first when placing Bets before any bonus funds can be used. Any additional real money deposits made whilst a customer has an active bonus will be subject to the same bonus terms as the original deposit through which the active bonus was earned. Refer to our Bonus Terms for further information on bonuses.

11.8 Any deposits made will be credited directly to your Account. We do not allow deposits or transfer of funds between User Accounts.

11.9 We monitor transactions to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.

11.10 It is unlawful to deposit money from ill-gotten means and any deposit discovered to be from ill-gotten means shall be handled based on the applicable law. We also reserve the right to temporarily suspend or close your Account should we have reasonable suspicion of fraud, theft or money laundering in relation to your deposits.

11.11 All payments are required to be made in either Euro (EUR), Pound Sterling (GBP), Norwegian Krone (NOK), United States Dollar (USD), Canadian Dollar (CAD) or Japanese Yen (JPY).

11.12 During special promotions there may be a requirement for minimum numbers of bets or wagers to be placed and these will be set out in the appropriate Bonus Terms and Conditions

11.13 Funds in a User's Account are meant to be used only for gaming purposes. Intentional usage of the Account for currency speculation is strictly prohibited. In the event that the Company suspects speculation, it reserves the right to refund all your initial deposit to the account from where it came.

12. WITHDRAWALS AND PAYOUTS

12.1 To withdraw real money funds from your Account you will need to request a withdrawal from the ‘Cashier’ page of your Account. You may request a withdrawal of any amount up to the full balance of your real money Account wallet, subject to:

• Before a withdrawal of real money can be requested, a minimum deposit of thirty Euro (€30) is required. The deposit must be wagered at least one (1) time before withdrawal.
• a maximum payout amount on your winnings which is equal to €20,000 accumulated over a 24 hour period.
• a processing period of up to five (5) working days, although we will endeavour to process your withdrawal requests within 24 hours. Delays may occur for reasons outside of our control and we shall not be liable for any such delays.
• If an Account Holder wins €100,000 or more and decides to withdraw a major part of the winnings (over 50%), we have the right to divide the pay-out into ten instalments, with ten percent (10%) being paid every month for 10 months until the full amount is paid out. Interest will not be paid on any outstanding amounts.

12.2 If your Account balance is under the minimum amount for your requested payment method, please contact our customer service team at support@betive.com, as applicable, who will be able to help you further with your withdrawal.

12.3 Charges related to withdrawals of funds from your Account may apply in our sole discretion to reflect the cost incurred by us as a result of processing excessive transactions. Please note that if Users are required to pay additional charges for withdrawals, we will notify you in advance before applying them.

12.4 If we are satisfied that you have complied with the Terms, all AML and fraud-screening requirements, and all rules relating to the Services and any related bonuses, the payout shall be made to you.

12.5 You are hereby informed that you are only allowed to make use of payment instruments issued in your own name, not in the name of other third parties, including relatives and friends. We will only return funds in your Account to payment instruments issued in your name with the preference always being given to return funds to the payment method from where such available funds have originated from. Withdrawals will be remitted only to the account from where the funds paid into your User Account originated, where possible. We will only allow you to withdraw to an alternative method in special circumstances. New withdrawal methods may be subjected to deposit and wagering conditions.

12.6 We reserve the right to impose restrictions on the withdrawal of funds which have not been used for wagering, including a wagering requirement equivalent to one time your initial deposit, should we have reasonable suspicion of your intent. Bonuses given to you do not constitute withdrawable funds (see our Bonus Terms) and are subjected to wagering requirements before they constitute withdrawable funds.

12.7 Communication errors do occasionally happen between your banking provider and our payment processor which may result in delays in your withdrawal being processed or your withdrawal being cancelled altogether. We cannot be held responsible for any such communication delays or errors and we would advise you in the first instance to contact your card issuer for further information. In the event that any processed withdrawal is returned to your Account balance as a result of such an error, it is your responsibility to re-request a withdrawal and we cannot be held liable for any losses from bets subsequently placed on your Account using the returned funds.

12.8 To comply with applicable Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) legislation for the time being in force, the Operator reserves the right at any time to refuse any withdrawal request at our sole discretion before any prior deposit made has been turned over at least once in a regular manner (i.e. in a manner not deemed by us to be irregular in accordance with Section 9).

12.9 If you are eligible to receive winnings, we may require that you provide us with proof that you are, or were at the time of your participation in the game, eligible to participate in accordance with these Terms and that your participation was in accordance with these Terms. If you do not provide us with such proof to our reasonable satisfaction, then you will not receive the relevant winnings. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce payment to you without notice to adjust for any previous overpayment.

13. PLACING A BET

13.1 Users should ensure they have read and understood the Rules mentioned in Section 2.1 in relation to a particular event, market or game before placing a Bet. It is a condition of our acceptance of Bets from a User, and by offering to place a Bet with us, that the User confirms, represents and warrants that:

• you, the User are not prohibited from entering into the Bet by any term of your contract of employment or any rule of a Regulatory Body which applies to you;
• you, the User, are not aware of any circumstances which would make the placing of the Bet a breach of a rule on betting applied by a Regulatory Body; and
• where the Bet is placed on the outcome of a match, competition or other event or process or on the likelihood of anything occurring or not occurring you, the User, do not know the outcome of the event.

13.2 We reserve the right, at our sole discretion, to place maximum stake limits on any Bet on a per event, market, game and/or User basis. The maximum stake permitted on any Bet, as applicable, shall be available at the time of placing a Bet (either from within the Betslip or within a particular Game). We reserve the right to refuse or limit any Bet or part of a Bet, if the stake in relation to the particular Bet exceeds the permitted limit in relation to the event, market, Game and/or User in question.

13.3 Once a User places a Bet they shall receive an acknowledgement, which is confirmation of acceptance of the Bet by us. A Bet shall be deemed void if it is not transmitted in full. Users are unable to cancel or change a Bet once the Bet has been placed and the acceptance confirmed.

13.4 We reserve the right to void any Bet or part of a Bet, even after the Bet has been settled, if that Bet is deemed by us, at our sole discretion, to have been placed or settled otherwise than in accordance with these Terms. We shall endeavour to notify you of any Bet that is voided where it is practicable to do so. In the event that you notice a Bet has been voided however, then our customer service team can always be contacted for an explanation.

13.5 Where a number of Bets involving identical or very similar selections are received by different Users within a short timeframe, we reserve the right to void all such Bets, even after the Bets have been settled. In addition, we reserve the right to bring legal action against Users where a regulatory authority finds that collusion or match fixing has taken place.

13.6 Please note that all jackpot amounts advertised in relation to any Game are for information purposes only. The exact amount of any jackpot is displayed within the relevant Game window once the game has been launched.

14. FANTASY SPORTS GENERAL RULES

14.1 Note that this section is only applicable if the product Fantasy Sports is on offer on the site concerned.

14.2 In the event that any information is incorrectly published on the Website, the Operator will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.

14.3 In the event of a miscarried game for any reason whatsoever, all players’ transactions are always accurately logged on our systems. Kindly contact customer care team for any queries via email on support@betive.com.

14.4 We reserve the right to correct or declare results void with hindsight, if the result of the game was caused by a technical default, fraudulent behaviour of a Player, or through a fake wager. We reserve the right to recall any payment that is made in error.

14.5 Every eligible client, after opening an account and successful depositing of money to Player’s account, can play games for cash.

14.6 Participation in the Cash Games with real stakes requires the client to deposit cash to the client’s gaming account as described below.

14.7 The games and services offered on the Site are available to Clients only within the scope of the current state of technology used. The Operator provides no guarantee for the uninterrupted availability or the serviceability of the services offered. The Operator accepts no liability for the uninterrupted availability and serviceability of the games.

14.8 The Operator undertakes to supply steady services on the Site. However, the Operator assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the Site or Services.

14.9 The Operator is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the Site or Services.

14.10 The Operator accepts no liability for any interruption of games or website downtime and is not liable for any errors contained in any game, nor is it duty bound to correct them – The Operator is not liable for any damage caused as a result. Furthermore, The Operator assumes no liability for the existence of or damage caused by viruses or other damaging components on the Website or the corresponding server, which could lead to damage to the computer hard and software of the User.

14.11 The Operator is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, The Operator reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers etc.)

14.12 In no circumstance shall The Operator or any of its directors or employees be liable to the Client for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with Clients’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided.

14.13 The Operator is not liable for damages of any kind that are caused by the undue use of the account by the Player or third parties.

14.14 The Operator is not liable the loss of winnings caused by games that are interrupted.

14.15 In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify The Operator from any claims by third parties and bear any loses, costs or damages resulting thereof.

14.16 The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall The Operator’s cumulative liability to the client exceed the amount of money the client transferred or deposited in the client’s account on the Site in relation to the transaction giving rise to such liability.

14.17 If You wish to participate in tournaments, betting or gaming using the Website, You must deposit money into Your Account. Such money may then be used by You to place bets or play games. Further details on how to deposit, withdraw and transfer funds can be found in our Help Centre on the website.

14.18 You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event, to refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting Your deposit.

14.19 No person shall abuse this Site for the purpose of money laundering. The Operator may employ best-practice anti-money laundering (AML) procedures. The Operator reserves the right to refuse to do business with, to discontinue doing business with, and/or to reverse the transactions.

14.20 Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities.

14.21 In the event that a Player wins an amount of €10 000 or more, through the use of the Software or the Service, the Player may be asked to grant permission to the Company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the Company’s marketing and promotional needs, and for its Internet Site(s); however, the granting of such permission will be at the Player’s discretion.

14.22 The Operator reserves the right, in its sole discretion, to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:

(a) any instance when The Operator has cause to believe that a person’s activities on the Site may be illegal;

(b) any instance where The Operator may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;

(c) any instance where one or more transactions on the Site are judged by The Operator to have been performed in violation of this Agreement.

14.23 The Operator prohibits collusion between players and takes steps to ban the use of devices, such as robots, which can deceive the games.

14.24 Misconduct by Clients is forbidden on the website. A Client’s behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, the Client:

(a) intentionally provides inaccurate or incomplete information;

(b) attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;

(c) deliberately cause malfunctions or defects of the website in order to undermine the natural flow of the game;

(d) sets up more than one account per person;

or violates any other regulation/s set out in these Terms and Conditions. This list of misconduct is not exhaustive.

14.25 The Client will not decompile or attempt to decompile the software on The Operator’s website or develop software that interferes with the Client-Server-Communication software used on its website.

14.26 The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which The Operator believes allows player to cheat or gives one player an unjust advantage while wagering on the website. The Operator reserves the right to take action in order to detect and prevent the use of such software by Players. Should The Operator identify or suspect for good reason the use of prohibited programs, The Operator reserves the right to freeze the relevant Player’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the Player from using the services of The Operator.

14.27 In the event of misconduct by a Client, The Operator is entitled to immediately terminate the Agreement with the Client and exclude him from further use of the website. Further, The Operator is entitled to interrupt and terminate on-going games, to block the Client or the Client’s account with or without prior notice, and to retain the User’s credit and winnings achieved through misconduct until clarification of the situation.

15. RESPONSIBLE GAMING

15.1 You must set a limit on the amount you wish to deposit over a specific time period, by necessity these are daily, weekly and monthly (Please note that you cannot start playing until these limits are activated on the websites.)

15.2 The Website and the Services are intended solely for recreational and entertainment purposes. We are committed to ensuring that Users have the ability to manage or limit their play on the Website. We reserve the right to contact the player for responsible gambling and money laundering. To ensure that limits specified under 16.3 cannot be exceeded, and if you raise a deposit limit higher than €1,000 per month, we will contact you to fulfill our duty of care (according to chapter 14, § 1 of the Gambling Act (2019:1138))

15.3 If The Operator believes that your playing will cause you financial or personal problems, we reserve the right to close your account. If you feel you need help dealing with an addiction, please visit our Responsible Gambling section of the website. The Operator therefore reserves the right to request information and/or KYC documentation at any time to satisfy us that you have sufficient funds to play.

15.4 You may limit your deposits and/or Bets on a daily, weekly or monthly basis from your Account. Note that the deposit limit will apply as an aggregate limit for all deposits, implemented at the time of the request. Note further that if you self-impose a limit and later wish to increase the amount or remove such limit, this will take place only after at least 72 hours from your request. Any decrease in the amount of your limit will take place immediately. You can choose to set a maximum login time that you may remain logged in to your account. If you are logged in and your time logged in reaches a set limit, you will be logged out of the website and all ongoing games will be cancelled. We offer a tool that helps you review your activity which means a message that appears on your screen at regular intervals. The message that appears informs you of how long you have been logged in, along with an overview of your winnings and losses. Notifications will appear and give you the choice to resume or quit the game you are playing.

15.5 You have the option of self-excluding and/or deactivating your Account if you believe you have a gambling problem. The Responsible Gaming page provides you with an option to exclude yourself from being able to play on the Website, as well as providing information on how to contact customer services should you wish to discuss this in person. We have measures in place to ensure that once your self-exclusion request has been processed, you will no longer be able to play on the Website and you will not be able to access your account again until your self-exclusion period has ended. To activate self-exclusion, please contact our customer support by sending an email to support@betive.com, and specify the desired period of self-exclusion or use the tools available on the website. The minimum self-exclusion period is 12 months if you self-exclude indefinitely. You can also use the self-exclusion button available on the website to self-exclude yourself immediately from the respective website. During the self-exclusion period, the account will not be re-opened under any circumstances. To make a withdrawal of remaining balance during your self-exclusion period, please contact customer service at support@betive.com to request a withdrawal. We offer various exclusion periods as follows:

• 24-hour cooling off periods as well as 7 day, one month, or such other period as you may request in writing. You will not be able to play on the Website during this period. Once you request a cooling off period, you will not be able to deposit into your Account. Your Account is automatically reinstated after the cooling off period has expired; and
• for an indefinite time, until a minimum of 12 months has passed from your request. You may request for an indefinite exclusion to be lifted by contacting our customer support once 12 months has passed.
• You can also use the Panic button available on our website to immediately self-exclude yourself for a 24-hour period.

15.6 Whilst we will use our reasonable endeavours to enforce our Responsible Gaming Policies, we do not accept any responsibility or liability if a User nevertheless continues gambling and/or seeks to use this Website with the intention of deliberately avoiding our Responsible Gaming measures in place and/or we are unable to enforce our Responsible Gaming measures for reasons outside of our reasonable control.

15.7 All limits and tools regarding Responsible Gambling can be administered and activated by contacting our customer support. All members of our support staff have been trained in Responsible gaming and are aware of the risks of problem gambling. If you feel you are at risk, they are there to assist you, and can explain what steps you can take to limit your gambling by referring you to support organizations that can help you.

15.8 Reality checks. We offer a tool that helps you review your activity which means a message that appears on your screen at regular intervals. The message that appears informs you of how long you have been logged in, along with an overview of your winnings and losses. Notifications will appear and give you the choice to resume or quit the game you are playing.

15.9 All game limits and self-exclusion requests apply across all operators and/or Websites owned by Prozone. Please note that should you self-exclude from the Website, you cannot continue to use its sister sites in case you have also opened accounts on these websites. Should you knowingly attempt to circumvent such exclusion by any means, including registering an account with false and therefore different details to avoid detection, Prozone shall not be liable for your continued playing and shall not refund any losses and may also retain available funds which is on any account belonging to you upon capture.

15.10 For more detailed information, please visit our dedicated Responsible Gaming Section of our Website at the following link.

15.11 Welcome bonus is only available to new players who have never played on the site or any of the sister sites operating under Prozones MGA license MGA/B2C/908/2021 issued on 29 October 2021. Only one welcome bonus is allowed per new player, customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.)

15.12 All bonuses, free spins, free bets or other offers that has been marketed via affiliates, email, text message or through other channels, needs to be wagered in games in Group A, B or C. It is not permitted to play on Group D while having an active bonus. Wagering on Group D may lead to confiscation of bonus money and winnings generated from bonus.

Group A - Slots, Video slots, Scratch Cards = 100%
Group B - Sportsbook = 100% with odds of 1.80 or higher
Group C - Live Casino and Authentic Casino = 20%
Group D - Video Poker, Virtual sports, table games and other games excluding Live Casino = 0%

15.3 Bets on the following games do not count towards the wagering requirements: 1429 uncharted Seas, 5 Families, Astro Cat Deluxe, Beautiful Bones, Beavis and Butthead, Big Bad Wolf, Big Bad Wolf Christmas Edition, Blood Suckers, Bloodsuckers II, Bonanza, Book of 99, Book of Gods, Cash Ultimate, Castle Builder, Castle Builder 2, Castle Builder II, Champions of Rome, Coins of Egypt, Cosmic fortune, Dazzle Me, Dead or Alive, Dead or Alive 2, Double Dragons, Eggomatic, Flowers, Forsaken Kingdom, Guns N Roses, Hellcatraz, Jack and the Beanstalk, Jackpot Raiders, Jimi Hendrix, Jokerizer, Jungle Spirit: Call of the Wild, Koi Princess, Lucky Fridays, Marching Legions, Money Train 2, Motörhead, Mythic maiden, Neon Staxx, Reel Rush, Robin Hood Shifting Riches, Scrooge, Secrets of Atlantis, Serengeti Kings, Sky Hunters, Solar King, Solar Queen, Spacewars, Stardust, Starmania, Steam Tower, Street Fighter™ II: The World Warrior Slot, Supernova, Terminator 2, The Invisible Man, The Wish Master, Thunderstruck, Thunderstruck II, Thunderstruck Wild, Tomb Raider, Tomb Raider: Secret of the Sword, Tower Quest, Vikings Video Slot, Village People, Wild Swarm, Wilderland, Wolfpack Pays and progressive jackpots (find more info under the Jackpot tab in the Casino).

15.14 Maximum allowed bet in Casino and Live Casino when having an active bonus is €10 per bet/spin, unless the bonus terms & conditions state otherwise. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.

15.15 Player cannot make a withdrawal while having an active bonus on account before all wagering requirements have been met.

16. CHAT ROOMS

16.1 The Company may give Users the possibility to make use of a chat room where they are able to communicate with other users registered and making use of the Website. We set the chat room policy and reserve the right to change these policies at any time with or without notice. By using this chat room you are binding yourself to comply with these terms and conditions. Furthermore, by accepting these terms you are assigning all intellectual property rights arising out of your use of the chat rooms to the Company.

16.2 The chat room is intended for legitimate comments and constructive discussion. We reserve the right to restrict the rights of Users to post comments in any chat room set up by us. Any liability arising out of the use of such chat rooms are borne solely by the User.

16.3 You undertake and warrant that you will not post any comment which is: 1. Defamatory in nature or any other information that the user has no legal right to disclose, or is otherwise illegal; 2. (Or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive; 3. Intend to impersonate another person or entity; 4. Posted for the purpose of advertising; 5. Or contains a link to any, virus, corrupted files, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party; 6. A comment intended to take advantage or collude with or against other players using our site or amount to activities of a suspicious or criminal nature 7. A link to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a market; 8. An attempt to collect or store data about other users; 9. A misuse of chatroom functionality 10. Information protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence 11. in a language other than the native language of that particular forum.

16.4 All conversations are logged or recorded. We reserve the right (but do not have an obligation) to refuse to post any comment/s and investigate and take provisions, which may include but are not limited to the closure of any account against any user who is in breach of these terms and conditions. We also reserve the right (but do not have an obligation) to close or remove any chat rooms without prior warning and also to report any suspicious chats or comments to the relevant authorities. You acknowledge that comments are posted by users of the Website and we do not act as publishers. In any event, to the maximum extent permitted by law, the Company disclaims any liability for any contributions made or any consequences arising from any action it make take, whether positive or negative, in regard to any User contributions to chatrooms.

17. INACTIVE ACCOUNT CLOSURE

17.1 If you would like to close your Account, you may do so at any time by sending an email request to our customer support. We will respond to your request, confirm closure of your Account and the date on which such closure will be effective, within a reasonable time, provided that you continue to assume responsibility for all activity on your Account until such closure has been carried out by us. 

17.2 If you close your Account, we will return any available withdrawable funds in your Account subject to compliance with these Terms. If we unilaterally close or terminate your Account for cause as allowed in these Terms, funds in your Account may be forfeited and not returned to you. 

17.3 If you have not placed a Bet for twelve (12) consecutive months or longer, your Account will be deemed inactive. We reserve the right to charge you a monthly administration fee of €5  for maintenance of the Account. We offset such charges against the balance remaining in the Account. Any applicable charges shall be notified to you in writing to your registered email address thirty (30) days before taking effect. 

17.4 If the Account remains inactive for at least eighteen (18) months or reaches €0 balance, whichever is the earliest, we reserve the right to temporarily suspend your Account. We shall notify you in writing through your email address thirty (30) days before any Account suspension takes effect and we will attempt to return any remaining funds to your last withdrawal method.

17.5 Should you not attempt to recover control of your Account within five (5) years of your Account becoming inactive, we will permanently close your Account and any remaining balance on it shall be forfeited to us and used for responsible gaming purposes.

18. COMPLAINTS AND DISPUTE HANDLING

18.1 We shall endeavour to make your experience with us an enjoyable one. However, there may be occasions where you may feel dissatisfied with the quality of our product/s or of our customer service. You may raise a complaint by addressing an email to our Customer Service, who will be available 7 days a week via live chat, or offline through our customer support as applicable.

18.2 Your complaint will be escalated to management and we endeavour to handle it within 48 hours of receipt. The Operator aims to communicate the resolution to you within 10 working days since when the complaint has been logged, however in special circumstances, for which you will be informed about, the complaint might have to be escalated and analysed at a more complex level, case in which the 10 working days standard time of response might be extended by no more than other 10 working days for the response to be communicated to you.

18.3 We encourage players to first exhaust our complaint procedure. However, if any complaint is not resolved to the satisfaction of the User, you have the right to either:

• refer such complaint free of charge to an alternative dispute resolution (‘ADR’) entity, specifically EADR Ltd at:
• online via “www.eadr.org”, or
• by post at 189/1, The Strand, Gzira GZR 1024, Malta.
Users based in the EU, Norway, Iceland and Liechtenstein may also access the Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr/ or contact them via email at odrmalta@mccaa.org.mt in you’re based in Malta. Otherwise, you may find more contact details here.
• to the Malta Gaming Authority (on the e-mail address support.mga@mga.org.mt).

18.4 We reserve the right to maintain a record of all complaints that are not resolved at the first stage of the complaint’s procedure.

18.5 Regardless whether you lodged a complaint to either the ADR entity or the Malta Gaming Authority, this does not affect your right to bring proceedings against us in any court of competent jurisdiction.

18.6 We have the duty of informing the Malta Gaming Authority of the decisions of the ADR entity to which the dispute has been referred, and for this reason we will be required to disclose data specific to your complaint.

19. BREACH OF TERMS AND TERMINATION

19.1 These Terms apply to you and to us from the date that you accept them as provided above, until termination of your Account (whether by deactivation, cancellation, closure, expiration or termination by you or us). You may terminate these Terms at any time and for any reason by going to your Account webpage and following the account closure process. Upon termination of your Account, you must immediately discontinue use of the Services, the Software and your Account. Your obligation to pay accrued fees will survive any termination of these Terms. Any and all terms and conditions within these Terms which should, by their nature, survive termination of these Terms, will survive such termination

19.2 If the User breaches any of their obligations under these Terms, the Operator reserves the right to immediately suspend or terminate the User’s Account, void any Bets or winnings or withhold or delay withdrawal of funds from a User’s Account while an investigation is carried out.

19.3 Where we close your Account as a result of a breach of our Terms, all open Bets and bonuses shall be voided and any real money balance of your Account will be non-refundable and deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure.

19.4 If, as a result of any action taken in accordance with these Terms, your Account balance becomes negative, you expressly acknowledge and agree that such negative balance shall constitute an incontestable debt payable by you to us, due and payable immediately. The Operator reserves the right to offset any positive Account balance held by you with any other of our other websites in settlement of such debt. You expressly acknowledge and agree that, in the event of non-payment of such debt, we may assign such debt to one or more collections agencies, who shall have the legal right to pursue such assigned debt using any or all available legal remedies. Note that following the assignment of such debt to a collections agency, the resolution of such debt and any legal processes associated therewith are not within our control and must be negotiated or resolved directly with such collections agency.

19.5 We reserve the right to disclose or report any money laundering similar illegal activity to law enforcement and regulatory authorities. Without limiting our other available remedies, we may institute or seek any injunctive relief, civil and/or criminal proceedings against you and/or any of your co-conspirators arising out of or related to your commission of Abuse, including without limitation recovering all of our fees and expenses (including reasonable attorneys’ fees) in connection with such efforts.

20. LIMITATIONS OF LIABILITY

20.1 TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER WE, NOR OUR SUPPLIERS OR LICENSORS, WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST DATA OR LOSS OF GOODWILL), OR INCIDENTAL DAMAGES, ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR ANY INFORMATION, SERVICES, PRODUCTS OR SOFTWARE MADE AVAILABLE OR ACCESSIBLE TO YOU, WHETHER BASED ON A CLAIM OR ACTION OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, INDEMNITY OR CONTRIBUTION, OR OTHERWISE, EVEN IF WE OR OUR THIRD PARTY SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, OUR MAXIMUM LIABILITY TO YOU ARISING OUT OF OR IN ANY WAY CONNECTED TO THESE TERMS SHALL NOT EXCEED €50.00. THE EXISTENCE OF ONE OR MORE CLAIMS BY YOU WILL NOT INCREASE OUR LIABILITY. IN NO EVENT SHALL OUR SUPPLIERS OR LICENSORS HAVE ANY LIABILITY ARISING OUT OF OR IN ANY WAY CONNECTED TO OUR PRODUCTS, INFORMATION OR SERVICES.

Certain jurisdictions do not allow limitations of liability for incidental, consequential or certain other types of damages; as such, the limitations and exclusions set forth in this Section may not apply to you.

21. FORCE MAJEURE

21.1 It shall not be deemed a breach of our obligations to you if a failure or delay in the Service is caused by elements of nature, acts of God, interruptions of the telecommunications system, third party non-performance or any other external events which are out of our control. We are not liable for any consequences arising out of force majeure events.

22. INTELLECTUAL PROPERTY RIGHTS

22.1 The Operator provides you with a limited, revocable, and non-exclusive license to access and use the contents and the services on the Website. By using the Website you are hereby acknowledging all rights, titles and interests in and to the Website belonging to the Operator, and that you will not acquire any right, title or interests in or to the Website except as expressly set forth in these Terms.

22.2 All content of the Website, the Software, Services, and all products and services, and all logos, symbols, expansion names and symbols, play level symbols, trade dress or “look and feel”, and all Digital Assets, and all derivative works or modifications of any of the foregoing, and all related and underlying intellectual property (including without limitation patents, trademarks, trade secrets and copyrights), are our sole and exclusive property. We reserve all rights not expressly granted herein. Except as expressly set forth herein: no right or license is granted hereunder, express or implied or by way of estoppel, to any intellectual property rights and your use of Services and/or Software does not convey or imply the right to use the Services or Software in combination with any other information or products.

22.3 Subject to these Terms, we grant to you a personal, nonexclusive, limited, non-transferable, non-assignable, non-sublicensable, limited license to install and run the Software, in object code format only, on a Device owned or controlled by you, solely for the purpose of accessing and using the Services in accordance with these Terms, and solely for so long as your Account is open. You acknowledge that you are receiving licensed rights only. You may not network the Software among devices. You may not directly or indirectly, or authorize any person or entity to: (i) reverse engineer, decompile, disassemble, re-engineer or otherwise create or attempt to create or permit, allow, or assist others to create the source code of the Software, or its structural framework; (ii) create derivative works of the Software; (iii) use the Software in whole or in part for any purpose except as expressly provided herein; or (iv) disable or circumvent any access control or related device, process or procedure established with respect to the Software. You acknowledge that you have access to sufficient information such that you do not need to reverse engineer the Software in any way to permit other products or information to interoperate with the Software. You are responsible for all use of the Software that is under your possession or control.

22.4 Subject to these Terms, you grant to us a worldwide, perpetual, unrestricted, royalty-free license to use, copy, modify, distribute, publish, perform, transmit, and display any and all communications, materials, content and information that you submit to us, whether directly or through the Website, Services or Software (“Content”), and waive any moral rights you may have in Content. Subject to these Terms, any communication or material you transmit to us, including any data, questions, comments, suggestions, or the like, will be treated by us as non-confidential and non-proprietary. Subject to these Terms, we may use Content for any purpose, without any compensation, accounting or other liability or obligation to you. If you use or share Content in a way that infringes others’ copyrights, trademarks, other intellectual property rights, or privacy rights, you are breaching these Terms. You represent and warrant to us that for the duration of these Terms you have (and will have) all the rights necessary for the Content you upload or share on the services and that the use of the Content, as contemplated in this Section will not violate any Applicable Laws.

22.5 You may not engage in, or assist others to engage in, conduct that would damage or impair our property including, without limitation: taking actions that impose an unreasonable or disproportionately large load on our or our suppliers’ network infrastructure, or that could damage, disable, overburden, or impair our Websites or Services; (d) interfering with any other party’s use and enjoyment of Services and/or Software (including cheating) or the Website; and/or (e) attempting to gain unauthorized access to third party accounts, the Service, or Software.

23. ILLEGAL ACTIVITY

23.1 The following activities are considered unlawful and will be deemed as breach of the Terms:

• General cheating such as exploitation of technical or human errors, usage of automated players (bots) and exploiting a software loophole.
• Fraudulent financial activities such as use of stolen or unauthorised credit card(s) or other means of payments.
• Criminal activities such as money laundering.
• Colluding with third parties and other syndicate behaviour.
• Intentionally decreasing bet level or lines in order to achieve advantage on bonuses.
• Achieving game features while wagering bonus money and clearing these features after bonus money has been cleared or voided. In order to prevent such actions the Company will take necessary precautions and take reasonable steps to detect them and deal appropriately with them. The Company is not responsible for any damage or loss of funds as a result of collusive, fraudulent or any other illegal behaviour of the User. Any actions taken by the Company to prevent such behaviour will be conducted at our sole discretion. We reserve the right to inform relevant authorities, other gambling operators or payment providers of any unlawful behaviour of the User. Any corruptions of the Website such as viruses or worms, flooding the Website with data such as spam, or using other means to cause the Website from not functioning are prohibited. Reproducing the Website or use of any material on the Website without our consent is prohibited. Any server attacks on which the Website is located are prohibited, any such breach will be reported to relevant authorities. The Company is not liable for any damage or loss of data on a User's computer caused by denial-of-service attacks, viruses or other material that a User used on the Website or downloaded from. Selling, transferring/acquiring accounts to/from other users is prohibited. Any costs, claims, expenses or other charges resulting from the breach of the Terms shall be compensated by the User. The Company will provide the User with a notice of the User's Account termination or suspension in case the Terms have been breached. However, we reserve the right to close the User's Account without any prior notice from us. Intentionally decreasing Bet level or lines in order to achieve advantage on bonuses is prohibited. Achieving game features while wagering bonuses and clearing these features after bonus money has been cleared or voided is prohibited.

24. DISCLAIMERS

24.1  Your use of this Website is at your sole risk. The Website is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Website, the Service or any feature or part thereof at any time. The Company expressly disclaims all warranties of any kind, whether express or implied, including but not limited to: the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the Website are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the website available will be virus-free; or that information on the Website will be complete, accurate or timely. If you download any materials from this Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from the operator or through or from the Website shall create any warranty of any kind. The Company does not make any warranties or representations regarding the use of the materials on this Website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

24.2 You understand and agree that the Company and its parents, affiliates, subsidiaries, officers, directors, employees, agents, contractors, partners and advertisers shall not be liable for any punitive, compensatory, incidental or consequential damages that result from (a) the use or inability to use the materials in this website; (b) unauthorised and or illegal access to data; and (c) illegal reproduction of copyrighted materials.

25. JURISDICTION AND APPLICABLE LAW

25.1 These Terms are governed by the laws of Malta and subject to the exclusive jurisdiction of the courts of Malta. Any dispute arising out of or relating to these Terms, the Website, the Services, the Software, any Bets or the Operator will be governed by the laws and the courts of Malta.

25.2 In addition to Gaming Laws, you are also subject to all municipal, state and federal laws, rules and regulations of the city, state and country in which you reside and from which you access and use Services, (together with Gaming Laws, the “Applicable Laws”). You are solely responsible for your compliance with all Applicable Laws. Access to Competitions or use of the certain games may not be legal for some or all residents of, or persons present in, certain jurisdictions.

26. MISCELLANEOUS

26.1 These Terms constitute the entire agreement between you and us pertaining to the subject matter hereof and supersede all prior or other arrangements, understandings, negotiations and discussions, whether oral or written. These Terms cannot be modified by you, and may only be modified by us as provided above. Our failure to require or enforce strict performance by you of any provision of these Terms or to exercise any right under them shall not be construed as a waiver or relinquishment of our right to assert or rely upon any such provision or right in that or any other instance. The provisions of these Terms are intended to be severable. If for any reason any provision of these Terms shall be held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the Terms, which shall continue to be in full force and effect. Section titles in these Terms are for reference only and have no legal effect. No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses. We may assign these Terms, in whole or in part, at any time without notice to you. You may not assign these Terms or transfer any rights to use the Services or Software. You consent to our providing you notifications about the Services or information the law requires us to provide via email to the address that you specified when you created your Account. Notices emailed to you will be deemed given and received when the email is sent. If you do not consent to receive notices electronically, you must close your Account. These Terms are solely for your and our benefit, and not for the benefit of any other person, except for our successors and assigns.

26.2 A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

26.3 Please also read our Privacy Policy which is incorporated by reference into these Terms. If there is any inconsistency between these Terms and any of the documents listed above, the Privacy Policy prevails. Please send any questions or comments (including all inquiries unrelated to copyright infringement) to: info@esportsentertainmentgroup.com